We're here to help

Suites have a strict maximum occupancy of two adults per room.

Yes. Infants are welcome and stay free of charge when travelling with two adults. Portacots are not provided.

Please book for two adults and include a note in the comments section advising that an infant will be staying with you.

Check-in is from 2:00pm.

Check-out is by 10:00am.

Where possible, we do our best to accommodate early check-in or late check-out requests. Guest Services will be able to greet you in person, and we'll brief our housekeeping team to prioritise your suite should early access be available. Early check-in cannot be guaranteed.

If your suite is not ready on arrival, we are happy to securely store your luggage.

At this stage Terrae doesn't offer breakfast, but there are some wonderful purveyors within walking distance such as Lou's and Anxious Goat on View Street. Some of our other favourites worth exploring are Bayleaf, Percy & Percy, Whitby and The Drawing Room. 

Yes, We offer safe and abundant car parking at the rear of the building exclusively for hotel guests. Simply come down our carriageway which is located to the right of your building and Rosalind Park and turn left.

For reservations booked directly through our website, please contact our reception team via email at [email protected].

Bookings made via third-party websites (such as booking.com) cannot be modified or cancelled by Hotel Vera. We recommend contacting the customer service team of the relevant online travel agent directly. For booking.com, their number 03 8537 3200.

Unless otherwise stated:

• Free cancellation is available up to 48 hours (two full days) prior to arrival date.
• Cancellations made after this period will incur a charge equal to the first night's accommodation
• Non-refundable bookings cannot be modified or cancelled

We send an automated pre-arrival text message containing useful information about your stay. To ensure the correct guests receive this information, we require the mobile number of each guest staying at the hotel.

If the mobile number provided at the time of booking does not belong to the guest staying, please advise Reception prior to arrival.

No. As part of our sustainability commitment and waste-reduction targets, we do not provide slippers. Based on past experience, slippers are typically used once and discarded.

Bamboo toothbrushes are available on request. These are biodegradable and help minimise landfill waste. We strongly encourage guests to bring their own personal items where possible.

Yes. A Porsche EV universal charger is available in our rear off-street parking area and is suitable for all makes and models of EVs.

All suites are designed around king-sized beds. We previously trialled alternative bedding options, including king singles, however guest feedback was negative. Due to suite layout, comfort standards, and occupational health & safety considerations, trundle and rollaway beds are not suitable for our property.

If you have any further questions ahead of your stay, our team would be delighted to assist.

We look forward to welcoming you to Hotel Ernest.

Reception at Hotel Ernest is attended during business hours - 8.30am - 6.30pm. As a small boutique hotel, we do not operate a 24-hour front desk. However, assistance is always available via phone should you require support outside standard arrival times.

Guest Services will greet on arrival, provide assisted check-in, and offer an orientation to the building and your suite. A pre-arrival text message will be sent the day before at 10am which will include the door access code.

For late arrivals, access instructions and arrangements will be coordinated in advance by our concierge team. If you are planning to arrive after 6:30pm, the self service check process will take effect. A late arrival SMS will be sent to you after 6pm with the door access code. Your room will be unlocked and your door key will be left on the bedside table. 

If you would like a personalised check in after hours we kindly ask that you make prior arrangements with Ernest's concierge team. This allows us to organise after-hours access and ensure a smooth, seamless arrival experience. If your travel plans change on the day of arrival, please contact us as soon as possible so we can assist.

Hotel Ernest operates with assisted check-in only. For late arrivals, access instructions and arrangements will be coordinated in advance by our concierge team. Clear communication prior to arrival is essential, as unattended check-in is not available without prior arrangement.

If your travel plans change on the day of arrival, please contact us as soon as possible so we can assist.

We understand that pets are part of the family, and we are delighted to welcome them to Hotel Ernest. To ensure a comfortable and enjoyable stay for all guests, we kindly ask that you adhere to the following pet policy:

• A non-refundable pet fee of $40 per stay applies. This fee contributes to additional cleaning and maintenance.
• We welcome one pet up to 30kg, or two small dogs each under 15kg.

Please note that pets must be supervised at all times and are not permitted on furniture or unattended in suites.

 If you are a hotel guest, our concierge team can make a booking on your behalf. If you are from the general public, simply call the Terrae team on 03 5443 1708 or by emailing the team at [email protected]

Hotel Ernest offers assisted check-in. Guest Services will greet you on arrival and provide access and orientation to the building. If you are arriving after hours i.e. 6.30pm, please make custom arrangements with Ernest's concierge team or there is a simple and easy to follow self serve process.

Yes, we offer safe and abundant car parking at the rear of the building exclusively for hotel guests. Simply come down our carriageway which is located to the right of your building and Rosalind Park and turn left. Details are provided above under Parking.

Yes. We are a pet-friendly hotel. Please see our Pet Policy above for details and fees. You can only book direct via our website. We do not accept pet bookings via third party websites.

Yes, children are welcome. Our suites accommodate a maximum of two adults, and infants can stay free of charge.

Please note that we do not provide portacots, trundles or additional bedding. If you are travelling with one small child aged 6 or under, you are very welcome to share our generously sized king bed.

For families of four, two suites will need to be booked. While we don’t have interconnecting rooms, Suites 4 and 5 are ideal for families as they are located directly next to each other and occupy their own floor, offering added privacy.

All suites feature king-sized beds only. We do not offer alternative bedding configurations.

Reception is attended around guest arrivals and the majority of those are between 8.30am - 6.30pm. As a small boutique hotel, we do not operate a 24-hour front desk, but assistance is always available via phone after hours.

Yes. A Porsche EV universal charger is available in our rear off-street parking area and is suitable for makes and models of EVs.

Yes. Terrae Restaurant & Bar is located on the ground and underground floors within Hotel Ernest and offers a seasonal à la carte lunch and dinner experience by reservation. Go to terraebendigo.com.au to book. Alternatively, call the restaurant team directly on 03 5443 1708 or email [email protected] for personalised assistance.

Unfortunately no. Hotel Ernest and Terrae are two separate businesses and the vouchers are not transferable.