While we try our best effort to make the rooms ready before 2:00 PM, we can’t guarantee the availability prior to our standard check-in time of 2:00 PM. We would be happy to offer an early check-in if the availability allows us to. Please contact our reception to request for early check-in.
WHEN IS THE CHECK-OUT TIME? AND CAN I HAVE A LATE CHECK-OUT?
The check-out time is 10:00 AM. Please enquire with the front desk if you wish to request a late check-out. All late checkout requests are subject to availability.
HOW COULD I CHECK IN OUTSIDE RECEPTION OPENING HOURS?
If you expect to arrive after 6:30 PM, please contact [email protected] and we will email you instructions 24 hours out or provide instructions on how to access your room key.
HOTEL CANCELLATION POLICY
For reservations booked through our website, please contact our hotel reception to modify/cancel your reservation via email – [email protected]. We are, however, unable to modify/cancel reservations booked through a third-party website. We recommend you to contact the customer service of the online travel agent (OTA) where you made the booking initially.
Unless otherwise stated, the standard cancellation policy is 2 PM two days before your arrival (48 hours before arrival). If you cancel after the free cancellation period, the first night’s accommodation fee will be charged. All non-refundable bookings cannot be modified or cancelled.
NO SHOW POLICY
If you have made your booking on a non-refundable rate then full charges on the booking will apply as a No Show fee in case you do not arrive at the hotel. In case of a refundable booking, the last night of accommodation fee will apply as a no-show fee only if the hotel reception is informed that you will not be arriving. If the reception is not informed then the booking will still be kept active and you may be charged accommodation fees for the following nights.
In the event of travel plans changing, guests will have the liberty to amend their booking dates (subject to Hotel Cancellation Policy). Please note by doing this, hotel rates will fluctuate daily and booking dates that are adjusted will absorb the most current rate available on the day of the amendment.
Guests who have checked-in and are seeking an early departure from their booking will need to advise the hotel by 2 PM, 24 hours in advance in order to avoid paying the full room rate for that night. No refund will be offered if you decide to depart earlier than the dates of your booking.
HOW LONG CAN I STORE MY LUGGAGE IN YOUR HOTEL?
Please let our front desk team know if you wish to store your luggage. We can store your luggage between 9 AM to 6 PM. We are unable to store luggage overnight.
GROUP BOOKING POLICY
Bookings of two or more rooms will be classed as a ‘group booking’ and as such additional conditions apply:
A full rooming list is required two days from arrival.
Pre-payment in full is required 14 days prior to arrival.
Bookings cannot be cancelled but can be amended once pre-payment has been made.
Rooms are available overnight for a maximum of two adults.
When travelling with children, please book a separate room as we are unable to provide a baby cot or an extra bed When having guests to your room, no more than four adults are permitted in the room at one time.
BOOKING GUARANTEE AND PAYMENT
At the time of booking, a valid credit card will be required to secure the reservation. If you have booked a room that offer free cancellation if cancelled before 2 PM the previous day prior to your arrival then the Hotel will take a pre- authorisation of one cent at the time of making the booking and the same credit card will be charged on the day of your arrival before you arrive. The credit card will be charged at the time of making a booking if the booking is non- refundable.
CHARGING YOUR CREDIT CARD
The hotel has a policy of charging your credit card using a secure online portal before you arrive in order to have a smooth check-in experience including an option of an online check-in so you do not have to wait at our reception when you arrive. As your accommodation fee will be pre-paid, which means you can enjoy an express check and simply leave your keys at reception upon departure.
CREDIT CARD SURCHARGE
We apply a surcharge on any credit card transactions. A summary of the charges are as follows: Visa Fee – 30c, Visa Fee – 1.65%, Mastercard Fee – 30c, Mastercard Fee – 1.65%, EFTPOS Fee – 40c, AMEX Fee – 30c, AMEX Fee – 2.25%.
All rates advertised on this website are displayed in Australian dollars.
Please be advised that the Hotel is 100% non-smoking including all rooms, balconies and public areas. A cleaning fee will apply if there is evidence of smoking in the rooms or public areas (AU$ 500 max).
LOST AND FOUND POLICY
Hotel Ernest will store your personal belongings left in your room for the maximum duration of 15 days after you have checked out from the hotel. The hotel reception staff will make genuine attempts to contact you to inform you about the lost and found item after your departure and options to have it returned back to you. All postage/courier charges incurred for the return of the items will be billed to the hotel guest. In case we do not hear back from you, the item will be disposed of after 15 days.
ROOM DAMAGE, THEFT, AND CLEANING POLICY
Guests that depart leaving their room in an unpardonable state that requires excessive cleaning and extra time will incur additional cleaning charges. This will be processed against their nominated card used to guarantee / to pay for room charges. Furthermore, any damages made by guests will be on-charged. The damage recovery fee will include labour and materials. Any items taken from the room on departure will also be on-charged at the cost of replacement. This shall be informed to you via email.
SECURITY AND EVICTION POLICY
Hotel Ernest reserves the right to enter any guest room in the best interest of the security and/or safety of its guests and employees. The Hotel may evict a guest without warning or refund of their stay due to demonstration of, but not limited to the following: Intoxication, antisocial behaviour, physical or verbal abuse to staff and other guests, wilful damage to the room, hotel, and its contents, excessive noise, ignoring the advice or requests of Hotel Ernest staff, smoking in the hotel, or exceeding the maximum number of guests in the room at any time.
Please note that Hotel Ernest is an accommodation-only hotel and we do not offer our rooms for hire to host or will not allow any events hosted out of the rooms. Failure to adhere to this policy may result in eviction.
Any photography of our space for commercial or marketing use for another brand or company will need to be approved by the owners or the Head of Guest Experience.
The Bendigo Ernest Hotel has the health and safety of staff and guests front of mind. Through the implementation of extra precautions, the team ensures the well-being of all against COVID-19. The Hotel has also created its own COVID-Safe plan and closely monitors the Australian Government health guidelines. For detailed information, and for peace of mind, please do not hesitate to contact us via email at [email protected]